Faq
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping to most countries. Delivery times vary by destination and shipping method selected during checkout.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached. Please contact our support team at [email protected] to initiate a return.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive your returned items. The time it takes for the refund to appear in your account depends on your payment provider.
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these measurements to your own for the best fit.
Are your products true to size?
Our garments generally follow standard sizing, but we recommend checking individual product descriptions as some items may have unique fits. Customer reviews often include helpful sizing feedback.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Customer Service
How can I contact customer service?
For any inquiries, please email us at [email protected]. Our team typically responds within 24-48 hours.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.