Tracking order
Track Your Order
At EleganceLoom, we understand the excitement of receiving your fashion items. Here's how you can track your order:
Order Tracking Process
- After your order is shipped, you'll receive a confirmation email with your tracking number
- Your tracking number will be activated within 24-48 hours after shipment
- Use the tracking number to monitor your package's journey
- You'll receive delivery updates as your package moves through the shipping process
How to Track Your Package
You can track your package using our recommended third-party tracking service:
17Track - Global Package Tracking
17Track is a reliable platform that supports tracking for most international carriers. To use it:
- Visit 17Track website
- Enter your tracking number in the search field
- Click "Track" to view your package status
17Track provides detailed information including current location, transit history, and estimated delivery date.
Frequently Asked Questions
- How long does it take for my tracking number to work?
- Tracking numbers typically become active within 24-48 hours after shipment. If your tracking isn't working after 48 hours, please contact us at [email protected].
- What if my package shows as delivered but I haven't received it?
- First check with neighbors or your building management. If still missing, contact us immediately at [email protected] with your order details.
- Can I change the delivery address after my order has shipped?
- Once shipped, we cannot modify the delivery address. You may need to contact the carrier directly for possible rerouting options.
For any questions about your order status that aren't answered by tracking information, please email our support team at [email protected]. Include your order number and tracking information for faster assistance.