General Terms

By accessing and using EleganceLoom.com ("the Site"), you agree to comply with these Terms of Service. These terms apply to all visitors, users, and purchasers of our fashion products including dresses, tops, skirts, pants, cardigans, blazers, sweaters, and shirts.

User Agreement

All purchases made through EleganceLoom are subject to product availability. We reserve the right to limit quantities and refuse service at our discretion. Prices are subject to change without notice.

You agree to provide current, complete, and accurate purchase information for all transactions. Any fraudulent or misleading information may result in cancellation of your order.

Intellectual Property

All content on this Site, including text, graphics, logos, images, and product designs, is the property of EleganceLoom and protected by international copyright laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

Limitation of Liability

EleganceLoom shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products
• Unauthorized access to or alteration of your transmissions
• Any third-party conduct on our Site
• Any other matter relating to our services

Refund Policy

We accept returns of unworn, unwashed items with original tags within 30 days of delivery. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned items. For defective or incorrect items, please contact us at [email protected] immediately upon receipt.

Dispute Resolution

Any disputes relating to these Terms or your use of the Site will be resolved through good faith negotiations. If resolution cannot be reached, disputes shall be settled by binding arbitration in accordance with the rules of the International Chamber of Commerce.

The arbitration shall take place in Singapore and shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.

Contact Information

For any questions regarding these Terms of Service, please contact us at [email protected]. We typically respond to inquiries within 2 business days.