Information We Collect

At EleganceLoom, we collect the following types of personal information when you interact with our website:

• Contact Information: Name, email address ([email protected] for customer service inquiries)
• Order Information: Shipping address, billing address, payment details (processed securely through our payment partners)
• Technical Data: IP address, browser type, device information, and website usage patterns through cookies

How We Use Your Information

We use collected information for the following purposes:

• Processing and fulfilling your orders for dresses, tops, skirts, and other fashion items
• Providing customer support and responding to inquiries
• Improving our website functionality and user experience
• Sending order confirmations and shipping notifications (transactional communications only)
• Complying with legal obligations and preventing fraudulent activities

Data Sharing and Disclosure

We may share your information with:

• Payment processors to complete transactions
• Shipping carriers to deliver your orders
• Service providers who assist with website operations (under strict confidentiality agreements)
• Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your preferences and shopping cart items
• Analyze website traffic and performance
• Provide personalized product recommendations

You can manage cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for all data transmissions
• Secure storage systems with limited access
• Regular security assessments and updates

Your Rights

Under GDPR, CCPA, and other privacy laws, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us at [email protected].

Data Retention

We retain personal information only as long as necessary for:

• Order fulfillment and customer service purposes
• Legal and tax compliance requirements
• Legitimate business needs

International Data Transfers

As an international e-commerce business, we may transfer and process data outside your country of residence, always implementing appropriate safeguards as required by applicable laws.

Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. The current version will always be available on our website.

Contact Us

For any privacy-related questions or concerns, please email us at [email protected].