Contact us
Get in Touch
We're here to assist you with any inquiries about our products, orders, or services. Please don't hesitate to reach out through the following channels:
Customer Support
For general inquiries, product questions, or order assistance:
Email: [email protected]
Our support team responds within 24-48 hours during business days.
Business Address
EleganceLoom123 Fashion Avenue
Suite 456
New York, NY 10001
United States
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday: 10:00 AM - 4:00 PM (EST)
Sunday: Closed
Response Time
We strive to respond to all email inquiries within 1 business day. During peak seasons, response times may be slightly longer.
Product-Specific Questions
When contacting us about a specific product (dresses, tops, skirts, pants, cardigans, blazers, sweaters, or shirts), please include:
- Product name or ID
- Color/size information
- Order number (if applicable)